Facility Reservations Satisfaction Survey

This anonymous survey was designed to learn about how students, faculty, staff, and others who interact with Facility Reservations perceive the quality of service provided by the office. The information you provide will help this office provide the best possible service to the people it serves. Your answers are very important to us, so please be as open and honest as you can be. Thank you for participating.

Please answer the questions below in relation to your most recent interaction with Facility Reservations.


1. If you requested a facility, how did you submit your facility request form?
I used the online request form.
I sent a paper form through campus mail.
I hand-delivered a paper form to the facility reservation office.


2. How far in advance of your event did you submit your facility request form?
Less than one day
1-5 days
6-10 days
11-20 days
More than 20 days


3. From the date that that you submitted your facility request, how many business days passed before you received notification of approval or denial of the request?
Less than one day
1-2 days
3-5 days
6-10 days
11-20 days
More than 20 days


4. Were you satisfied with the speed with which your facility request was filled?
Very Satisfied
Somewhat Satisfied
Neither Satisfied nor Dissatisfied
Somewhat Dissatisfied
Very Dissatisfied


5. Which facility or location did you request?


6. If the facility you requested was not available, did the reservation staff provide a reason?
Yes
No
n/a


7. If the facility you requested was not available, did the facility reservation staff suggest an alternate location suitable for your event?
Yes
No
n/a


8. If you experienced problems with the reservation process, were they handled professionally and promptly?
Yes
No
n/a
Comments:


9. If you contacted Facility Reservations to discuss your facility request, did you find the staff to be easily accessible by phone or e-mail?
Very Accessible
Somewhat Accessible
Neither Accessible nor Inaccessible
Very Inaccessible
Not Applicable

Comments:


10. If you had direct contact with Facility Reservations, were the staff members courteous?
Very Courteous
Somewhat Courteous
Neither Courteous nor Discourteous
Somewhat Discourteous
Very Discourteous
Not Applicable


11. Would you agree that the Facility Reservations staff members were helpful?
Strongly Agree
Somewhat Agree
Neutral
Somewhat Disagree
Strongly Disagree
Not Applicable


12. Would you agree that the staff displayed excellent knowledge of the facility reservation process?
Strongly Agree
Somewhat Agree
Neutral
Somewhat Disagree
Strongly Disagree
Not Applicable


13. Overall, how satisfied are you with the facility reservation process for your recent event?
Very Satisfied
Somewhat Satisfied
Neither Satisfied nor Dissatisfied
Somewhat Dissatisfied
Very Dissatisfied


14. Please use the space below to offer suggestions for improvement in the process or to make positive comments.


15. Which category below best describes you?
GCSU Student
GCSU Staff
GCSU Faculty
GCSU Administrator
Community Member


16. If you would like to be contacted to discuss any aspect of this evaluation, please provide your contact information below.

Prepared by: The Extended University Division

Thank you for taking time to complete this survey!


Test Pilot (3.1.7) is Copyright ©2001, ClearLearning, All Rights Reserved.